Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or not in its original condition, we cannot accept the return. Please ensure that you check your items upon receipt to confirm they meet these criteria.
How to Initiate a Return
To initiate a return, please send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process. Please note that returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can ensure that your returned item is received by us. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delays. Be sure to follow the return instructions provided to ensure a smooth transaction.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will require photos of the damage or defect to assist you effectively. We will work with you to resolve the issue, which may include a full refund or replacement of the item. Your satisfaction is our priority, and we want to ensure you receive a product that meets your expectations.
Contact Us
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to reach out to us via email at [email protected]. Our customer service team is here to assist you and will respond to your inquiries as quickly as possible. We appreciate your understanding and look forward to serving you.